What if I can not connect to the Internet or prefer Phone Support?

You can pick up the phone and call us direct. Our U.S. representatives will then have a technician evaluate your needs and provide you with an estimate.

How much will it cost if you can not resolve the issue Online?

You have 2 simple choices.

- We will provide you with an estimate once we have determined what your exact needs are. Each situation is unique, and market prices fluctuate daily. Fluctuation is based upon many factors including: Location, Skill Level, and Availability. We will always provide you with the best price available.

or

- You can choose to stop the support and receive a refund.

Can you provide On-Site support or project work?

Yes, Nationwide.

Can you support other Operating Systems, Servers or Software?

Yes. For other operating systems, server, or special software support please call us direct.

Can you provide ongoing support for Small Business?

Yes. Our parent company can offer ongoing Support Plans, Discounts, Project Work, and Service Contracts. Please call us direct for all options available.

What is the Reimage Service?

Reimage XP is a means for us to attempt the repair of your Windows XP system installation without having to restore your complete system. You will keep your current software and drivers, and none of your files will be erased. For more information, please visit www.reimage.com

How do I request a refund?

Please have your ticket number available, and you can make your request by clicking here.

What is remote support?

Remote support or assistance, is a means for us to securely connect to your system from our remote location and view your desktop. With your permission, we take control of your desktop for the repair session and can initiate the support process. It saves us both money because it avoids the need to physically drive to the location for the repair.